My positive experience with Ritz Camera

Back in late December, I purchased a brand new D3000 camera from Ritz Camera here in Ardmore. It was my first SLR camera, and I enjoyed taking pictures with it, both at Christmas with the family, and New Years at Wuffmeet.

Unfortunately, shortly after New Years, my camera experienced a case of "infant mortality", as we call it in the tech industry. Upon turning it on, it displayed the dreaded "lens not attached" error, which seems to be the Nikon equivalent of the Blue Screen Of Death. I tried Googling for solutions (are the contacts clean? They looked clean to me!) but came up empty handed.

My first step was to call the store, but that didn't help. They suggested I send the camera into Nikon, which struck both myself and other folks on Facebook as a bit odd since it was within 30 days. So the next thing I did was to send a note to their customer service (customerservice@ritzcamera.com) and ask for help. That resulted in my email being forwarded to Adam, store manager at Ardmore's store, who gave me a call the next day to discuss the issue. We both agreed that the camera was defective, and he kindly offered to swap that one out for a second camera.

I stopped by the following Saturday morning, and we spent about 20 minutes going through our respective boxes (ALWAYS save boxes when you buy electronic items) and only swapping the camera and lens, and exterior box. (it had the serial number on it) Other than the initial communication issues, the whole exchange process went pretty well, and I was rather pleased with how Ritz Camera handled the situation. Yeah, I think I'll keep buying camera-related items from them. :-)