giza: Giza White Mage (Default)
[personal profile] giza
Sometime around 3:30 PM EDT, I found that I could not get into Gmail. Any attempt to log in resulted in a "server error". I did the usual troubleshooting (cleared cookies, cleared cache, restarted FireFox, tried MSIE, etc. etc.) and had no luck.

So then I posted on Google Groups:

http://groups.google.com/group/Gmail-Problem-solving/browse_thread/thread/ab49f4c7d1522802

As of this writing, the thread is up to 22 comments from other users who are reporting the same thing. In the meantime, I have email through my ISP, the address is: dmuthATdcaDOTnet

The real frustrating thing about this outage from Gmail (and the other outages) is what I perceive as the complete and total lack of communication from Google on the matter. I have never seen an explanation from them for ANY of their outages. No explanation, no apology, no ETA on how long until service will return. Absolutely nothing.

Overall, I think Google is a pretty cool company with some cool products. But their Gmail division is really giving them a bad name with their constant keeping users in the dark like this. Something's gotta change over there or Google's overall image is going to take a serious hit.

[Edit: Gmail has returned for me, but other people in the thread (now 37 messages long!) are still reporting issues.]
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giza: Giza White Mage (Default)
Douglas Muth

April 2012

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