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Here's a great interview with Peter Shankman, who runs the Help A Reporter Out (HARO) mailing list. He explains what Twitter is, how it works, why it is useful, and how it redefines social media, especially crisis management/crisis communications:
If you have any sort of an online business or venture, you need to be on Twitter so you can communicate with your customers.
If you have any sort of an online business or venture, you need to be on Twitter so you can communicate with your customers.
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Date: 2009-03-19 03:42 pm (UTC)