giza | I think that Apple is secretly run by cheetahs

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My cellphone rings at 10:30 AM this morning. It's the Apple Store calling to let me know that my iMac is repaired.

38 hours after I brought it in. Now that's some good turnaround time! I can only conclude that cheetahs had something to do with this.

It turned out to be the power supply that was bad. About $100 for that and $150 for "level 2 labor" is $250. With AppleCare, I owed $0, and since AppleCare cost me $150 when I got this machine, I'm $100 ahead.

I came home, plugged in the machine, and it just started working again. The data on my hard drive was untouched.

In related news, I discovered that my Apple Keyboard and Macally two-button mouse worked well on my Powerbook. I think I'll be buying another set of each real soon.

Current Mood: happy

Flat | Top-Level Comments Only

From:

lionman.livejournal.com

Nah, they couldn't be run by spotties. If they were, then they'd have a version of OS X with their name on it!

Of course, I think they're waiting for a version that's quick and speedy to come out for them to give it the codename cheetah. But, I also believe they're waiting for the final version of OS X to call it codename Lion, since it'll be the King of OS X! ;-)

From:

leeuw.livejournal.com

I seem to remember a number of incidents with your hardware now that you posted on LJ, and it really is good that you have AppleCare. I just do not remember having so many issues with any hardware I ever had. Is this typical of Apple brand items, or did you just get unlucky with the particular hardware you purchased? :)

Just curious.

From:

giza.livejournal.com

Well, you can see for yourself at: http://www.macintouch.com/reliability/laptops.html

I'll summarize my Mac problems so far:

1) iMac had a bad power supply
2) The hard drive in my Powerbook died

Several months prior to #2, there was an odd problem where the drive kept going to sleep and not bothering to tell the OS, and I had to reset the Power Management Unit to put a stop to that.

It's kinda hard to tell with such a small sample size, really. What I can say for certainty is that every time there was an issue, Apple stepped in and took care of it. I wish I could say the same for other computer companies. (Case in point, a co-worker of mine had a drive die on his Dell laptop. He had to wait two weeks)

From:

leeuw.livejournal.com

Oh, I agree completely with the care you have received from Apple. It definitely seems top notch from the experiences you mention. I just remember you having several incidents, so was curious.

I just recently got a Video Ipod for my spouse, and am now wondering if I should have opted for the extended warranty ;)

From:

tgeller.livejournal.com

Thanks for the Macintouch link. I read:

Most Repairs: ...iBook G3 (esp. in 2003, motherboard defects)

That would explain a lot: I had one of those, and it died THREE TIMES, taking three new motherboards, before they finally replaced it. With a much faster G4, fortunately. :)