Why Vonage sucks

[giza]

Ever try to cancel your service with them?

This guy did, and got the runaround by them.

Reading the blog does provide some amusement, though. After demanding via email that he call them on the phone a second time to cancel his account, the blogger states, "I just had tumors removed from my throat and do not have the ability to speak". That will get Vonage to cancel the service, right? Nope, "Marc L. SL" at Vonage decides that he'll do the only sensible thing: offer the blogger-with-no-vocal cords 3 free months to remain a customer. A customer that already stated they are unable to speak.

Draw your own conclusions about Vonage.

Comments

[mrianti.livejournal.com]

they grabbed the customer support peolpe from AOL ? :)

[giza.livejournal.com]

Just to clarify my position here, I know in RL the individual behind the blog. He and I used to work together at a past job, where he did Customer Service. So if anyone knows how to communiate with CSRs effectively, it would be him.

I guess that makes it even more of a mystery, actually.

[nemetfox.livejournal.com]

He's not dealing with CSRs, he's dealing with Billing and Retention people.

[jlick.livejournal.com]

I also canceled Vonage service with one short phone call and no hassles. The rep offered me a discounted rate if I stayed on, but once I said no he immediately processed the cancellation and I didn't have any further charges on the account. Something definitely went wrong in his case, but it doesn't seem to be a general problem.

Can't really agree with you there.....

[nemetfox.livejournal.com]

To each their own.
I've had nothing but good experiences with Vonage.
Granted, I'm likely dealing with a different division of the company than this fellow.

[netcrimes.livejournal.com]

Oh lordy.

Yes I did try

[yappyfox.livejournal.com]

If you have not been with them a year.. yes they are a pain to leave.. I tried.. once you have been with them a year, they will let you go, but they were going to charge me $40 early termination fee..
However, to go to the end of my term, they offered to lower my plan to an unadvertised $5 no minutes plan. Well the technical issues I had with vonage were massive lag, but those went away when I got screwed over by my cable company trying to switch to their VOIP service, and got bumped into a more expensive data plan, but got twice the bandwidth. So, since the cable company hiked me, I decided against their VOIP, and oddly enough Vonage lag went away. and to top it off, their no minutes plan basically allows unlimited inbound calls, but outbound calls cost $.045 a minutes.. however.. I only use this line for my puppet show, and my alarm panel. so, I never make an outbound call unless there is an alarm, and I can get all the show call ins I want, all for $5.. which is a hell of a deal and worked out perfectly for me :>